Enterprise Unified Communication Platform
Our client, an enterprise with offices in several locations, was using separate tools for voice calls, video meetings, and team messaging, which made cross-office collaboration disjointed.
The primary challenge was building a unified platform that combined voice, video, and messaging in one system, while integrating with the enterprise’s existing directory and security requirements.
Employees were switching between multiple disconnected tools throughout the day, and IT had no single system to manage or secure.
Enterprise Unified Communication Platform
A unified communication platform combining voice, video, and messaging for an enterprise client across multiple offices.
Faster
Cross-office communication
Unified
Voice, video & messaging
Improved
Collaboration visibility
Project Overview
A unified communication platform built to bring voice, video, and messaging together for an enterprise with multiple offices.
Challenge
Our client, an enterprise with offices in several locations, was using separate tools for voice calls, video meetings, and team messaging, which made cross-office collaboration disjointed.
The primary challenge was building a unified platform that combined voice, video, and messaging in one system, while integrating with the enterprise’s existing directory and security requirements.
Employees were switching between multiple disconnected tools throughout the day, and IT had no single system to manage or secure.
Technology Stack
WebRTC
Powers browser-based video and voice calling.
SIP
Connects the platform to external phone networks.
Node.js
Backend managing calls, messaging, and presence.
PostgreSQL
Stores messages, call logs, and user directory data.
AWS Cloud
Infrastructure sized for enterprise-scale usage.
Directory Integration
Syncs with the enterprise’s existing employee directory.
REST APIs
Connects voice, video, and messaging services.
Microservices
Separates voice, video, and messaging for reliability.
Enterprise Security
Access controls aligned with enterprise IT policy.
AWS EC2
Servers hosting backend services and APIs.
Team Messaging
Persistent messaging channels across departments.
Usage Reporting
Visibility into platform adoption across offices.
Solution
Zyber Zing designed and built a unified communication platform bringing voice, video, and messaging into one system for the client’s enterprise environment.
Built with WebRTC and SIP for calling, alongside a Node.js and PostgreSQL backend, the platform integrates with the client’s existing employee directory.
Enterprise-grade access controls and security policies were built in from the start, giving IT one system to manage instead of several disconnected tools.
Voice, video, and messaging run as separate services, so the platform stays reliable for day-to-day messaging even during larger cross-office video meetings.
Key Features
Video Meetings
Reliable video calling for teams across offices.
Voice Calling
SIP-based voice calling integrated with the platform.
Team Messaging
Persistent messaging channels by team or department.
Directory Integration
Single sign-on tied to the enterprise employee directory.
Enterprise Security
Access controls aligned with enterprise IT policy.
Adoption Reporting
Visibility into platform usage across offices.
Results
Zyber Zing delivered a unified platform that replaced several disconnected communication tools with one enterprise system.
Cross-Office Communication
A single platform reduced friction between office locations.
Voice, Video & Messaging
Employees no longer switch between multiple tools.
Enterprise Security
Access controls meet enterprise IT requirements.
IT Management
One system to manage instead of several disconnected tools.
Cloud Infrastructure
Platform scales across offices and growing headcount.
The platform gave the enterprise client one unified system for communication instead of several disconnected tools.
Related Case Studies
Mid-Size Business VoIP Communication System
A VoIP communication system for a mid-size business, covering call routing, extensions, and call...
View Case Study
Subscription-Based Collaboration SaaS Platform
A subscription-based SaaS platform for team collaboration, with tiered plans, billing, and real-time workspace...
View Case Study
Manufacturing ERP System
An ERP system for a manufacturer covering inventory, production scheduling, and order management in...
View Case StudyReady to Build Your Communication Platform?
Bring voice, video, and messaging into one platform your IT team can actually manage.