Telehealth Appointment & Consultation Platform
Our client, a healthcare provider, needed a telehealth platform that let patients book appointments and consult with providers over secure video, without relying on generic video-call tools.
The primary challenge was building a system that handled provider scheduling, secure video consultations, and patient records while meeting the privacy and security expectations of healthcare data.
Manual phone-based scheduling and non-integrated video tools were creating a disjointed experience for both patients and providers.
Telehealth Appointment & Consultation Platform
A telehealth platform for booking appointments and running secure video consultations between patients and providers.
Faster
Appointment booking
Secure
Patient data & video
Reliable
Video consultations
Project Overview
A telehealth platform built to handle appointment booking and secure video consultations end to end.
Challenge
Our client, a healthcare provider, needed a telehealth platform that let patients book appointments and consult with providers over secure video, without relying on generic video-call tools.
The primary challenge was building a system that handled provider scheduling, secure video consultations, and patient records while meeting the privacy and security expectations of healthcare data.
Manual phone-based scheduling and non-integrated video tools were creating a disjointed experience for both patients and providers.
Technology Stack
React
Patient and provider web portals for booking and consultations.
Node.js
Backend managing scheduling, consultations, and records.
PostgreSQL
Stores appointments, provider schedules, and consultation notes.
AWS Cloud
Infrastructure sized for secure healthcare data handling.
WebRTC
Peer-to-peer encrypted video for consultations.
REST APIs
Connects scheduling, video, and records systems.
Microservices
Separates scheduling, video, and records for reliability.
Data Encryption
Protects patient data at rest and in transit.
AWS EC2
Servers hosting backend services and APIs.
AWS S3
Secure storage for consultation records and documents.
Appointment Reminders
Automated reminders to reduce missed consultations.
Consultation Notes
Structured note-taking tied to each patient visit.
Solution
Zyber Zing designed and built a telehealth platform that lets patients book appointments and consult with providers over secure video, from one system.
Built with React for patient and provider portals, backed by Node.js and PostgreSQL, the platform manages scheduling and consultation records together.
WebRTC-based video gives patients and providers a direct, encrypted connection for consultations, designed to stay usable on modest home connections.
Scheduling, video, and records run as separate services, so the platform can add features like group consultations or provider-specific workflows without reworking the core system.
Key Features
Appointment Booking
Patients book available slots directly with providers.
Secure Video Consultations
Encrypted, browser-based video visits.
Consultation Notes
Providers record notes tied to each patient visit.
Appointment Reminders
Automated reminders reduce no-shows.
Visit History
Patients and providers can review past consultations.
Data Privacy Controls
Access to patient data restricted by role.
Results
Zyber Zing delivered a telehealth platform that replaced phone-based scheduling and generic video tools with an integrated system.
Appointment Booking
Self-service booking replaced manual phone scheduling.
Patient Data
Encryption protects records and video consultations.
Video Consultations
WebRTC-based video designed for modest connections.
Missed Appointments
Automated reminders cut down on no-shows.
Cloud Infrastructure
Supports a growing base of patients and providers.
The platform gave the client an integrated telehealth system instead of disconnected scheduling and video tools.
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