Enterprise Unified Communication Platform
Our client, an enterprise with offices in several locations, was using separate tools for voice calls, video meetings, and team messaging, which made cross-office collaboration disjointed.
The primary challenge was building a unified platform that combined voice, video, and messaging in one system, while integrating with the enterprise’s existing directory and security requirements.
Employees were switching between multiple disconnected tools throughout the day, and IT had no single system to manage or secure.
Logistics & Shipment Tracking Portal
A web portal giving a logistics provider real-time shipment tracking, route monitoring, and automated customer notifications.
Faster
Shipment issue resolution
Live
Shipment & route visibility
Fewer
Manual status calls
Project Overview
A shipment tracking portal built to give a logistics provider, its dispatchers, and its customers one shared view of where every shipment stands.
Challenge
Our client, a logistics and freight provider, was tracking shipments across multiple carriers and routes using phone calls and spreadsheets, with no shared view of where a shipment actually stood.
The primary challenge was building a web portal that pulled live location and status data into one dashboard, so dispatchers could monitor routes and customers could get automatic updates without calling in.
Customers frequently called in just to ask where their shipment was, which kept the support team busy on questions the system should have answered on its own.
Technology Stack
React
Dispatcher dashboard and live tracking map.
Node.js
Backend handling tracking events and routing.
PostgreSQL
Stores shipments, routes, and status history.
Mapbox API
Live route rendering and location plotting.
WebSockets
Pushes live location updates to the dashboard.
Twilio
SMS and email shipment notifications.
Redis
Caches live shipment positions for fast reads.
AWS Cloud
Infrastructure sized for growing shipment volume.
REST APIs
Connects carrier data feeds into the portal.
Reporting Engine
Delivery performance and exception reports.
Role-Based Access
Separate views for dispatchers, carriers, and customers.
GPS Integration
Ingests live location data from carrier devices.
Solution
Zyber Zing designed and built a shipment tracking portal that brings carrier location data, route status, and delivery history into one dashboard.
Built with a React frontend and a Node.js and PostgreSQL backend, the portal ingests carrier data over REST APIs and plots live positions using the Mapbox API.
WebSockets push location updates to dispatchers as they happen, while Twilio-based notifications keep customers informed automatically by SMS and email.
Delivery proof and exception events are logged against each shipment, giving the operations team a reliable record without extra manual entry.
Key Features
Real-Time Tracking
Live shipment location plotted on an interactive map.
Route Monitoring
Dispatchers track routes across multiple carriers at once.
Shipment Dashboard
One view of every shipment's status and history.
Automated Notifications
SMS and email updates sent as shipment status changes.
Multi-Carrier Support
Tracks shipments across different carrier partners.
Delivery Proof
Captures exceptions and proof of delivery per shipment.
Results
Zyber Zing delivered a tracking portal that gave the logistics provider, its dispatchers, and its customers one shared, live view of every shipment.
Issue Resolution
Dispatchers spot and resolve delays sooner.
Shipment Visibility
Every shipment's status is visible in real time.
Status Calls
Automated updates cut inbound support calls.
Delivery Records
Exceptions and proof of delivery logged automatically.
Cloud Infrastructure
Portal scales with shipment volume and carrier count.
The portal replaced phone-based status checks with a live tracking dashboard the whole operation, and its customers, can rely on.
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Give dispatchers and customers one live view of every shipment, from pickup to delivery.